Return and Refund Policy
Thank you for choosing to shop with CI PROMO LLC.
If, for any reason, you are not entirely satisfied with your purchase, we encourage you to review our policy regarding refunds and returns.
The following terms apply to any products you have purchased from us.
Interpretation and Definitions
Interpretation
Words with initial capital letters have meanings defined under the following conditions. The definitions provided will have the same meaning whether they are in singular or plural form.
Definitions
For the purposes of this Return and Refund Policy:
- Company (referred to as “the Company,” “We,” “Us,” or “Our” in this Agreement) refers to CI PROMO LLC, located at 455 Lisk Ave Staten Island New York 10303.
- Goods refer to the items available for sale on the service.
- Orders mean a request made by you to purchase goods from us.
- Service refers to the website.
- Website refers to CI PROMO LLC, accessible at https://www.cipromollc.com/
- You refers to the individual accessing or using the service, or the company or other legal entity on whose behalf such individual is accessing or using the service, as applicable.
Your Order Cancellation Rights
You have the right to cancel your order within 7 days without providing any reason.
The cancellation period lasts for 7 days from the date you received the goods or from the date a third party you appointed (who is not the carrier) takes possession of the delivered product.
To exercise your right to cancel, you must inform us of your decision through a clear statement. You can notify us by:
- Email: Info@cipromollc.com
We will process your refund no later than 14 days from the day we receive the returned goods. We will use the same payment method you used for the order, and you will not incur any fees for this reimbursement.
Conditions for Returns
To be eligible for a return, please ensure that:
- The goods were purchased within the last 7 days.
- The goods are in their original packaging.
The following items cannot be returned:
- Goods made to your specifications or clearly personalized.
- Goods that are not suitable for return due to their nature, deteriorate quickly, or have passed their expiration date.
- Goods that are unsuitable for return for health or hygiene reasons and were unsealed after delivery.
- Goods that, after delivery, are inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above conditions at our sole discretion.
Only regularly priced goods may be refunded. Unfortunately, items on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. Please send the goods to the following address:
455 Lisk Ave Staten Island New York 10303.
We cannot be held liable for goods that are damaged or lost during the return shipment. Therefore, we recommend using an insured and trackable mail service. We cannot issue a refund without actual receipt of the goods or proof of return delivery.
Gifts
If the goods were marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned product, a gift certificate will be sent to you.
If the goods were not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will issue the refund to the gift giver.
Contact Us
If you have any questions regarding our Returns and Refunds Policy, please reach out to us:
- By email: Info@cipromollc.com